Privacy Policy

At Custom-Private.E-Mail, we are committed to protecting your privacy and safeguarding the data you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We only collect the necessary data required for providing our email hosting services. The data we collect includes:

Email addresses
Account information (name, organization, etc.)
Usage data related to your email activities (e.g., email sending/receiving logs)

We do not collect data for advertising or tracking purposes. Any information you provide will only be used for the purposes outlined in this policy.

2. Legal Basis for Processing Your Data

Under GDPR, we must have a legal basis to process your personal data. We process your data based on the following grounds:

Contractual necessity: To provide you with our email hosting services and maintain your account.
Consent: If you provide explicit consent for specific purposes, such as marketing communications (which you can withdraw at any time).
Legitimate interests: To improve our services and ensure security and performance.

3. How We Use Your Information

The information we collect is used solely to provide you with our email hosting services. This includes:

Creating and maintaining your email account
Providing customer support and responding to inquiries
Ensuring the security and performance of our services

We do not share your information with any third parties unless required by law or to protect the security and integrity of our services. This includes instances where we detect abuse, malicious activity, or attempts to misuse our services, such as sending spam, scanning our systems, or engaging in other harmful actions.

4. Data Storage and Security

Your data is securely stored on servers located in the Netherlands. We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. While no system is completely secure, we take reasonable steps to protect your data.

5. Data Retention

We retain your data only for as long as necessary to provide our services to you. If you decide to terminate your account, your personal data will be deleted according to our data retention policy, unless we are required to retain it for legal reasons.

6. Your Rights Under GDPR

As a user, you have the following rights under the GDPR:

Right to Access: You have the right to request a copy of your personal data that we hold.
Right to Rectification: You have the right to request the correction of any inaccurate or incomplete data we hold.
Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions (e.g., if we are required by law to keep it).
Right to Restriction of Processing: You can request that we limit the processing of your data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a commonly used, machine-readable format.
Right to Object: You have the right to object to the processing of your data for certain purposes, including marketing.

If you wish to exercise any of these rights, please contact us at privacy@customprivate.email.

7. Cookies

We use cookies on our website to enhance your browsing experience and improve the functionality of the site. Cookies are small text files stored on your device. We only use cookies that are essential for the operation of our services. We do not use cookies for advertising or tracking purposes.

8. Data Transfers

As we are based in the Netherlands, your data may be transferred to and stored on servers located in the European Union (EU). We ensure that all data transfers comply with GDPR requirements to ensure your data is protected.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly. If we make significant changes, we will notify you by email or through other communication channels.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our privacy practices, or if you wish to exercise your GDPR rights, please contact us at:
Email: privacy@customprivate.email